Tak Bat Privacy Policy — Your Data Is Safe With Us

Welcome to Tak Bat. This privacy policy ("Policy") describes how Tak Bat collects, uses, stores, and protects your personal information. By using our website, app, or any of our services, you agree to the terms of this privacy policy.

We believe transparency is the foundation of trust. This policy is written in plain, clear language so you can easily understand how your information is handled. If you have any questions, reach out to our Help Center Visit us.

1. What Information We Collect

Tak Bat collects two types of information: what you provide directly, and what is automatically gathered when you use our services.

Your name, email, and mobile number are collected at registration. National ID or passport details are required for KYC verification. This information is used to meet legal requirements and keep your account secure.

2. How Your Information Is Used

Tak Bat uses your information for the following purposes — each one aimed at giving you a better experience.

• Account creation & management: To keep your account active and verify your identity.
• Payment Processing: To process deposits and ensure withdrawal payments.
• Customer Support: To respond to your questions or resolve any issues.
• Security & fraud prevention: To detect and prevent suspicious activity.
• Meeting legal obligations: To comply with government regulations and legal requirements.
• Service Development: To analyze usage patterns and further enhance the gaming experience.
• Relevant Offers: To send you bonus and promotional offers tailored to your preferences (with your consent).
• Responsible Gaming: To identify signs of excessive gaming and offer support when needed.

3. Data sharing policy

Your personal information is never sold to third parties. However, certain data may be shared in the following limited circumstances:

• Payment processor: Payment gateways such as bKash, Nagad, and Rocket receive the necessary information to process transactions.
• KYC provider: With licensed verification services for identity authentication.
• Law Enforcement: With authorities when required by a court order or legal obligation.
• Technical Service Providers: With contracted partners for server, security, and analytics services — all bound by strict confidentiality agreements.

In the event of a business merger or acquisition, you will be notified in advance and your consent will be obtained regarding the new policy.

4. Data security practices

Tak Bat uses industry-leading technology to keep your data secure. Our security framework operates across the following layers:

• Transmission security: All data transfers are secured with TLS 1.3 and AES-256 encryption.
• Server Security: 24/7 data center monitoring, firewall protection, and DDoS mitigation.
• Access Control: Only authorized staff can access specific data, and all access is logged.
• Two-step verification: Two-Factor Authentication (2FA) is available to help keep your account secure.
• Regular penetration testing: Third-party cybersecurity experts conduct regular system audits.
• Incident Response Plan: In the event of a security breach, affected users will be notified within 72 hours.

5. Cookie policy

Tak Bat uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored in your browser.

You can manage cookies through your browser settings. Keep in mind that disabling essential cookies may affect how certain features on the site work. When you first visit the site, a cookie consent banner will appear — you can set your preferences there.

6. Your Data Rights

As a Tak Bat user, you have the following rights over your personal data:

7. Data Retention Period

Tak Bat does not retain your data longer than necessary. Retention periods are determined by the type of data:

• Account Information: For the duration your account remains active, and for 5 years after closure.
• Financial Transaction Information: Minimum 7 years, as required by law.
• KYC Documents: 5 years after account closure.
• Customer Support Contact: 3 years after your last interaction.
• Marketing Preferences: Updated immediately upon withdrawal of consent.
• Log files & device information: Up to 12 months.

Once the retention period expires, data is securely deleted or anonymized. In the case of a legal investigation, data may be retained until the investigation is concluded.

8. Protection of Minors

Tak Bat is strictly operated for users aged 18 and above. We do not knowingly collect any information from minors.

• Age verification is mandatory at the time of registration.
• Age is re-verified during the KYC process.
• If a user is identified as a minor, the account is immediately closed and all collected data is deleted.
• Parents or guardians can contact support regarding their child's account.

9. Policy Changes & Contact

Tak Bat may update this privacy policy from time to time. You will be notified in advance of any significant changes:

• A notification will be sent to your registered email.
• A banner notice will be displayed on the app or website.
• The "Last Updated" date at the top of the page will be revised accordingly.
• For significant changes, we may ask for your consent again.

For any questions or concerns about this policy:

This Privacy Policy is governed by and construed in accordance with the laws of Bangladesh. Any disputes will fall under the exclusive jurisdiction of Bangladeshi courts.